Privacy Policy

1 Information We Collect

We may collect the following types of information:

Personal Information

When you create an account or use the app, we may collect:

• Full name
• Phone number
• Password or authentication credentials
• Delivery address (optional)
• Profile information
• Account status and preferences

Phone numbers may be used for login, account verification, OTP verification, order communication, and customer support.

Vehicle Information

When you add a car to your account or use maintenance-related features, we may collect:

• Car brand
• Car model
• Manufacturing year
• Mileage
• Fuel type
• Car image, if uploaded by the user
• Vehicle-related maintenance history

This information is used to help users manage their vehicles, view suitable services, and access maintenance records.

Orders and Purchases

When you place an order through the app, we may collect and store:

• Ordered car parts or cars
• Cart details
• Order status
• Invoice details
• Delivery cost
• Discount or coupon information
• Order date and history
• Store or branch related to the order

This data is required to process orders, provide customer support, handle cancellations, and maintain purchase history.

Maintenance Records

The application may display maintenance records related to your vehicle and the service center. These records may include:

• Vehicle service history
• Maintenance status
• Parts used during service
• Service dates
• Notes related to the maintenance process

These records are provided to help users track their vehicle maintenance with the service center.

Images and Uploaded Files

The app may allow you to upload images, such as car images or other vehicle-related files. These files are used only for the purpose of providing the app's services, such as adding your car to your profile.

Device and Technical Information

We may automatically collect limited technical information, such as:

• Device type
• Operating system version
• App version
• IP address
• Device identifiers
• Crash logs
• Performance logs
• Usage activity inside the app

This information helps us improve app performance, detect technical problems, protect against abuse, and maintain security.

2 How We Use Your Information

We use collected information to:

• Create and manage user accounts
• Verify phone numbers using OTP
• Allow users to browse cars and car parts
• Process orders and cart operations
• Display maintenance records
• Allow users to add and manage their cars
• Send order updates and important notifications
• Provide customer support
• Improve app performance and user experience
• Protect the app from fraud, misuse, and unauthorized access
• Comply with legal and regulatory obligations

3 Notifications

The app may send notifications related to:

• Order status
• Maintenance updates
• Account activity
• App updates
• Service center notifications
• Offers or important announcements

You can disable notifications from your device settings at any time.

4 Permissions Used by the App

Depending on the features you use, the app may request access to:

We only request permissions that are necessary for the app's functionality.

5 Sharing of Information

We may share limited information only when necessary with:

• The service center or store owner to process orders and maintenance services
• Delivery or logistics providers, when delivery is required
• Technical service providers such as hosting, database, analytics, or notification services
• Legal authorities when required by law
• Support teams for resolving user issues

Any third-party service providers are expected to handle user data securely and only for the purposes required to provide their services.

6 Third-Party Services

The app may use third-party services to support core functionality, such as:

• OTP and phone verification services
• Push notification services
• Hosting and database services
• Analytics or crash reporting tools

These services may collect technical or usage data according to their own privacy policies.

7 Data Storage and Security

We use reasonable technical and organizational measures to protect user data from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Secure server communication
• Authentication controls
• Password encryption or hashing
• Access restrictions
• Server-side security monitoring
• Database protection practices

However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

8 Data Retention

We retain user information only as long as necessary to:

• Provide app services
• Maintain account records
• Process orders
• Display maintenance records
• Resolve disputes
• Meet legal, tax, accounting, or operational requirements
• Protect the security of the application

When information is no longer required, we may delete, anonymize, or securely store it according to our internal retention practices.

9 Account Deletion and Data Deletion

Users may request deletion of their account and personal data.

You can request account deletion by:

• Using the Delete Account option inside the app, if available
• Contacting us at: info@noor-honda.com

After receiving a deletion request, we will delete or anonymize personal information unless we are required to keep certain information for legal, financial, security, fraud prevention, or dispute-resolution purposes.

Some order, invoice, or maintenance records may need to be retained where required by law or for legitimate business records.

10 User Rights

Depending on applicable laws, users may have the right to:

• Access their personal data
• Correct inaccurate information
• Request deletion of personal data
• Withdraw consent for optional permissions
• Object to certain processing activities
• Request information about how their data is used

To exercise these rights, contact us at:

info@noor-honda.com

11 Children's Privacy

The app is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that we have collected personal data from a child without proper consent, we will take steps to delete that information.

12 Payments

The app does not support electronic payments in the current version. Any purchases are handled manually or outside the app.

13 Advertising and Tracking

The app does not sell user data.

If advertising, tracking, or marketing SDKs are added in the future, this Privacy Policy will be updated, and the required disclosures will be added to Google Play Console and App Store Connect.

14 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the app, legal requirements, or our data practices.

When we update this policy, we will change the "Effective Date" at the top of this page. Continued use of the app after changes means you accept the updated policy.